Market Support Analyst – NYC, LON or SGP

By Darren Jer | Nov 18, 2014

About this role

Customer happiness at MarketFactory starts with great technical support analysts.  Be the aaS in Saas!  We’ll teach you trading and finance — you bring general tech savviness and lots of enthusiasm.

Must Haves

  • You love solving client problems and can’t sleep until you’ve closed all your tickets
  • Process-driven, detail-oriented… a bit OCD when it comes to getting things right  🙂
  • An ambition to learn and grow
  • 2-3 years work experience in related field. University graduate.

Nice to Haves

  • Technology savviness; previous experience in technical support role
  • Calm under pressure
  • Financial markets, foreign exchange or trading knowledge

Every day:

  • Fast-paced, casual dress work environment in the heart of London or New York
  • Be our Mission Control: Actively monitor our real-time systems in the dynamic FX market
  • You’ll be crushing issue follow-ups via email, phone calls, meetings and on-site client visits
  • New-hire and ongoing training in technology and FX market structure
  • Participation at client entertainment events
  • Quarterly regional travel with Sales to see clients
  • Annual international travel to the best cities: New York, London, Singapore, etc
  • Opportunities to grow into customer success, sales, business development, marketing
  • May require Asia support hour rotation to cover our 24/5 business

Bonus points for previous experience in FX and trading environments.

Please indicate which location you are interested in:  New York City, London, or Singapore



MarketFactory is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.


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