About this role
Customer happiness at MarketFactory starts with great technical support analysts. Be the aaS in Saas! We’ll teach you trading and finance — you bring general tech savviness and lots of enthusiasm.
- You love solving client problems and can’t sleep until you’ve closed all your tickets
- Process-driven, detail-oriented… a bit OCD when it comes to getting things right 🙂
- An ambition to learn and grow
- 2-3 years work experience in related field. University graduate.
Nice to Haves
- Technology savviness; previous experience in technical support role
- Calm under pressure
- Financial markets, foreign exchange or trading knowledge
- Fast-paced, casual dress work environment in the heart of London or New York
- Be our Mission Control: Actively monitor our real-time systems in the dynamic FX market
- You’ll be crushing issue follow-ups via email, phone calls, meetings and on-site client visits
- New-hire and ongoing training in technology and FX market structure
- Participation at client entertainment events
- Quarterly regional travel with Sales to see clients
- Annual international travel to the best cities: New York, London, Singapore, etc
- Opportunities to grow into customer success, sales, business development, marketing
- May require Asia support hour rotation to cover our 24/5 business
Bonus points for previous experience in FX and trading environments.
Please indicate which location you are interested in: New York City, London, or Singapore